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Privacy Policy

Last Update:October 20, 2026

Vianova Skin & Aesthetics (ABN 65 350 746 830) (“Vianova”, “we”, “us”) provides consultation-led skin and aesthetic treatments at Studio 15, 130 Commercial Road, Teneriffe, Brisbane QLD 4005. These terms apply to all bookings and treatments. By booking an appointment, you agree to these terms.

On this page

01

Information we collect

We may collect:

  • Your name, date of birth, address, phone number and email address
  • Health information relevant to your care, including your medical history, medications, allergies and previous treatments
  • Clinical records, including treatment notes and, with your consent, clinical photographs
  • Booking, payment and communication records
  • Information about how you use our website (see section 7)

012

How we collect it

We collect information directly from you: when you book, complete forms, attend appointments, or contact us by phone, WhatsApp, email, social media or our website. With your consent, we may also collect information from other health professionals involved in your care.

03

Why we collect it

We collect and use your information to:

  • Assess your suitability for treatment and provide safe, appropriate care
  • Manage bookings, payments and reminders
  • Keep accurate clinical records, as required by law and professional guidelines
  • Respond to your enquiries and feedback
  • Meet our legal, regulatory and insurance obligations

We do not use your health information for marketing. We do not sell your personal information.

04

Clinical photographs

With your written consent, we may take clinical photographs to record your treatment. These form part of your confidential clinical record. We will never use your photographs in advertising.

05

Who we share it with

We only share your information when needed to provide your care or run our clinic, or when required by law. This may include:

  • Our booking and practice management system (Timely), and our payment processor
  • Other health professionals involved in your care, with your consent
  • Our insurers, legal advisers or regulators, where required

Some of these providers may store or process information outside Australia, mainly in the United States. Our booking system stores data in Australia and the United States. We take reasonable steps to ensure they protect your information in line with Australian privacy law.

06

How we store and protect it

Your information is stored securely in electronic systems with restricted access. We keep clinical records for the period required by law and professional guidelines, then destroy them securely. If a data breach is likely to cause you serious harm, we will notify you and the Office of the Australian Information Commissioner as required.

07

Our website

Our website uses cookies and analytics tools, including Google Analytics and Meta Pixel, to understand how visitors use the site and to improve it. These tools collect information such as pages visited and device type, but not your health information. You can disable cookies in your browser settings. Please don’t include medical details in our website contact form.

08

Accessing and correcting your information

You can ask to access or correct the personal information we hold about you by contacting us. We will respond within a reasonable time. In limited circumstances permitted by law, we may decline a request and will explain why.

09

Complaints

If you have a concern about how we have handled your information, please contact us first. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at www.oaic.gov.au or on 1300 363 992.