Terms & Booking Policy
Last Update:October 20, 2026
Vianova Skin & Aesthetics (ABN 65 350 746 830) (“Vianova”, “we”, “us”) provides consultation-led skin and aesthetic treatments at Studio 15, 130 Commercial Road, Teneriffe, Brisbane QLD 4005. These terms apply to all bookings and treatments. By booking an appointment, you agree to these terms.
On this page
01
Consultations
1.1 Every treatment begins with an individual consultation and assessment.
1.2 The Initial Consultation & Assessment is free of charge. Booking a consultation does not commit you to treatment.
1.3 We may decline to provide a treatment if, in our professional judgement, it is not appropriate or safe for you. Where helpful, we will suggest you see your GP or another health professional.
1.4 Some treatments require time between consultation and treatment so you can consider your decision.
02
Eligibility
2.1 We only provide treatments to adults aged 18 and over.
2.2 You agree to give us accurate and complete information about your health, medications and previous treatments, and to tell us about any changes before each appointment.
03
Bookings
3.1 Appointments can be booked online, or through Instagram, Facebook, Google, WhatsApp, phone or email.
3.2 A booking is confirmed when you receive a confirmation from us.
04
Changes, cancellations and late arrivals
4.1 If you need to change or cancel your appointment, please give us at least 24 hours’ notice by phone, WhatsApp or email.
4.2 If you cancel or change a treatment appointment with less than 24 hours’ notice, or do not attend, a late cancellation fee of 20% of that treatment’s price may be added to your next appointment. This applies to treatment appointments only, not to consultations. We understand that emergencies and illness happen, and we may waive this fee at our discretion.
4.3 If appointments are missed or cancelled late more than once, we may ask for a deposit to secure future bookings.
4.4 If you are running late, please let us know. We can hold your appointment for up to 10 minutes. After that, we may need to shorten your appointment so the next client is not delayed, or reschedule it if there is not enough time to treat you safely. If your appointment has to be rescheduled because of a late arrival, clause 4.2 applies.
4.5 We will always try to give you as much notice as possible if we need to change your appointment. If we need to cancel, any amount you have paid for that appointment is refunded in full or kept as credit, whichever you prefer.
05
Prices and payment
5.1 Prices on our website are a guide and may change. Prices shown as “from” depend on your individual treatment plan.
5.2 Your full cost is confirmed with you before any treatment begins.
5.3 Payment is due at the clinic on the day of treatment. We accept bank transfer, tap and pay (card), and cash.
5.4 Buy now, pay later options are coming soon.
06
Treatment packages
6.1 Packages are only available after a consultation confirms that a series of sessions is appropriate for you.
6.2 Packages are valid for 12 months from the date of purchase. We will send you a reminder 30 days before your package expires.
6.3 Packages are personal to you and cannot be shared or transferred to another person.
6.4 If we advise that further sessions are no longer appropriate for you, or a medical condition or pregnancy prevents you from continuing, we will refund the full value of your unused sessions, calculated at the package rate. Alternatively, we can extend your package if you would prefer.
6.5 If you choose to stop your package early for any other reason, the sessions you have already had are charged at the full single-session price, and the balance is refunded to you.
6.6 Refunds are paid within 30 days of your request.
6.7 If a package session is cancelled with less than 24 hours’ notice or missed, clause 4.2 applies, based on the per-session value of your package.
6.8 Unless clause 6.4 applies, any sessions not used within 12 months expire.
07
Gift vouchers (coming soon)
7.1 Gift vouchers are for a dollar amount, not for a specific treatment.
7.2 Gift vouchers are valid for 3 years from the date of purchase.
7.3 The person using a gift voucher starts with a free consultation. Any treatment depends on their assessment and suitability. If a treatment is not suitable, the voucher can be used towards another treatment that is.
7.4 Gift vouchers can only be used by adults aged 18 and over.
7.5 Gift vouchers cannot be exchanged for cash.
08
Your rights under Australian Consumer Law
Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms limits your rights under that law.
09
Feedback and complaints
9.1 If you are unhappy with any part of your experience, please contact us first at info@vianovaskin.com.au or on 0412 398 821. We will acknowledge your concern promptly and work with you to resolve it.
9.2 If you are not satisfied with our response about your care or our service, you can contact the Office of the Health Ombudsman (Queensland) at www.oho.qld.gov.au or on 133 646.
9.3 If your concern is about how we have handled your personal information, you can contact the Office of the Australian Information Commissioner at www.oaic.gov.au or on 1300 363 992. See our Privacy Policy.
10
Website information
Information on our website is general in nature and does not replace an individual consultation. See our Medical & Advertising Disclaimer.
11
Contact
Vianova Skin & Aesthetics Studio
15/130 Commercial Rd, Teneriffe, Brisbane, QLD 4005